FAQs & Help Center

PAYMENT

You can purchase on our website using a debit, credit card, net banking, or UPI.
Additionally, we support PayPal and other wallets.
You can choose these payment methods at checkout.

What currency is your store in?

All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.

Can I pay by cash on delivery (COD)?

Unfortunately, we do not support this method at the moment.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

SHIPPING/ TRACKING/ DELIVERY

Do you ship internationally? How much is the shipping?

Yes, we do ship everywhere and shipping is FREE

How long will it take to receive my order?

Please see our Shipping Policy.

I have received only part of my shipment, Where are the other items?

I ordered two items, why did I only receive one?
Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

Will this item get to me before _________?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

Why does my tracking info say invalid/not available/not found?

Allow up to 24-72 hours for the post office to update.
At times, tracking may not be available in select countries.

Where can I track my package?

You can track your package in our store,
On the tracking page, you will find it in the top menu and the footer menu as well. You can use it.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from the "Track Your Order" section on your account page on the website.

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

RETURN/ REFUND/ RESTOCK/ EXCHANGE

Will you be restocking?

Only select items.

Do you accept returns?

Yes, we do accept returns subject to fulfillment of the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery.

To request a return, please reach out to support by submitting your request via the "Contact Us" form. A member of our support staff shall respond as soon as possible.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging all the tags etc.
- The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via the "Contact Us" form. A member of our support staff shall respond as soon as possible.

How do I make a return?

Before placing the order we suggest that you read our Shipping and Returns & Refund Policy.

When will you pick up my return order?

We are prioritizing our fulfillment and operations to deliver products that our customers would need as they continue to stay at home. We will notify you when we can schedule the return pick. We appreciate your patience in this regard.

Are returns free?

Yes, for more details please read our Returns & Refund Policy. Or Feel free to contact our support agents through email or the contact us form for more details.
What is your return policy?
Returns are handled on a case-by-case basis. Please see our Return Policy.

Will I receive my money back after I return?
Please see our Return Policy.

Accordion item

SAFETY AND SECURITY

Is buying on-line safe?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

GENERAL

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in the US, Europe, Canada, and Australia.

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.
For more information, please refer to our referral program terms & conditions.

Is there a warranty?

We guarantee any of our products made by us and sold through our online store to be free of defects.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us by email.

Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

ORDER

Can I change my order?

We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via the "Contact Us" form.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications to the website.
Please contact our customer support team through the "Contact Us" form for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and a Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through the "Contact Us" form.

CONTACT

How do I contact you?

Email us at [contact@vablee.com]

When can I expect an e-mail response?

Allow 1-3 business days for a response. Emails are answered in the order it was placed during operating business days

Please include full name, detailed message and order number if available.